Refund policy

RETURNS & REFUNDS POLICY

Thank you for shopping with AETHRON.

We want you to love every Aethron tee. Because every
product is made-to-order specifically for you, our
return policy has specific terms. Please read carefully.

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ELIGIBILITY FOR RETURNS

You may request a return within 7 days of delivery
if any of the following apply:

1. **Manufacturing Defect:** Print is damaged, faded,
peeling, or has visible flaws.
2. **Incorrect Item:** You received a different size,
design, or color than what you ordered.
3. **Damaged in Transit:** Shipping damage that affects
the product.

To be eligible:
- Item must be unworn, unwashed, and in original
packaging
- Original tags must be intact
- Proof of purchase (order number or confirmation
email) is required
- Clear photos of the defect/issue must be shared
via email

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NON-RETURNABLE ITEMS

The following are NOT eligible for return:

- **Size issues** — Please refer to our size guide
before ordering. Custom-printed apparel cannot be
resold, so we cannot accept size-related returns.
- **Change of mind** — Since each item is printed
on demand for you, we cannot accept returns for
preference reasons.
- **Items damaged after wash/wear**
- **Items returned without prior approval**
- **Discounted or sale items** (unless defective)

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HOW TO REQUEST A RETURN

1. Email us at **hello@aethron.in** within 7 days of
delivery
2. Include:
- Your order number
- Reason for return
- Clear photos of the issue (for defects)
3. Our team will respond within 24-48 hours with
next steps
4. Once approved, ship the item to the address we
provide
5. Return shipping is covered by AETHRON for
confirmed defects or wrong items
6. For other approved returns, customer covers
return shipping

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REFUNDS

Once we receive and inspect the returned item:

- Approved refunds are processed within 5-7 business
days
- Refund will be credited to your original payment
method
- Bank processing may take additional 3-5 business
days
- You will receive an email confirmation when the
refund is initiated

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EXCHANGES

We currently do not offer direct exchanges. If you
need a different size or design:

1. Request a return per the policy above
2. Once your refund is processed, place a new order

This ensures faster fulfillment and clearer tracking.

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CANCELLATIONS

- Orders can be cancelled within 6 hours of placement
- After 6 hours, production has typically started
and cancellation is not possible
- To cancel, email hello@aethron.in immediately with
your order number

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ORDER ISSUES

Please inspect your order upon delivery. If you
notice any issue:

1. Email **hello@aethron.in** within 48 hours of
delivery
2. Include order number and clear photos
3. We'll evaluate the issue and make it right

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For any questions about returns or refunds:

📧 Email: hello@aethron.in
🕐 Response time: 24-48 hours
📍 We respond Monday to Saturday, 10 AM to 7 PM IST

We're a small team committed to making this right.
If something's wrong, tell us — we'll find a
solution that works for both of us.

— AETHRON